On-line systems documentation for non-profits

“If you can’t describe what you are doing as a process, you don’t know what you are doing”. To be effective and valuable an organisation’s operating procedure documents must be accurate, accessible, complete and up to date so that the work they describe is logical, consistent, transferable, replicable and, above all, usable.

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Strategic Planning: The Missing Bits that Make it Work

Some initiatives get started and some don’t. When the plan itself is dusted off we realise that we have achieved some goals but not others. It’s rarely the fault of the planning process; it is usually the fault of the execution process – the means by which the recommendations in the plan are implemented by the CEO and his/her senior people.

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