DonorCentral

FAQ

• I cannot locate my welcome email, what should I do?

  Please contact us at at 250.381.5532 or DCsupport@victoriafoundation.bc.ca (support available Monday to Friday from 8:30 am – 4:30 pm PST). We will resend the email and walk you through the process.

• The program will not save my new Blackbaud ID and password, what should I do?

  Please contact us at at 250.381.5532 or DCsupport@victoriafoundation.bc.ca (support available Monday to Friday from 8:30 am – 4:30 pm PST). We will create a temporary password and walk you through the confirmation process.

• What browsers are supported by DonorCentral?

  The DonorCentral platform works best on Chrome and Firefox browsers.

• I'm having trouble using Safari, what should I do?

  If you have an error using Safari, please click file>new private window.

  If the problem persists, please switch to the preferred Chrome or Firefox browsers.

• My screen is stuck "looping" with a green circle after the log in screen, what should I do?

  This is a known issue for DonorCentral, see this link: https://kb.blackbaud.com/articles/Article/121428

• How do I log out of DonorCentral?

  From a Desktop: on the top right-hand side of the screen you will see your initials (to the left of the green “?” mark).  Click on the initials menu and select “Sign Out” at the bottom.

  From a mobile device: click on the gear wheel on the top right corner of your screen. A drop-down box will appear and that will give you the option to sign out.

• When will my recent gifts appear on DonorCentral?

  Gifts are typically posted to DonorCentral within two weeks after being received by the Victoria Foundation.